FAQs

  • IGETTING STARTED
    • 1About artFido

      At artFido, we know that an art collector's interests, desires and circumstances change over time. So, an artwork you once loved may no longer suit you. We also know that sometimes that 'special piece' can elude a collector for months, sometimes years. In either case, artFido is the place for you, as artFido is an online sales and auction platform for everyday collectors to search for, buy and sell art.

      artFido isn't just a forum for private, individual buyers and sellers of art. It is also a place for professional sellers, such as commercial art galleries and artists, to list current and back room stock. With our extensive database, containing tens of thousands of genuine potential buyers from across the globe, there's never been a better forum to sell your art!

      So, no matter who you are, or where you're from, artFido provides the forum for you to sell your artworks - when you want, on your terms, and to the genuinely highest bidder...Plus, you can also use artFido to buy your next artwork!

      For more information, see About artFido

    • 2Searching for artworks

      Searching for artworks on artFido is easy, not to mention free. There are many different ways you can search, including targeted searching, global searching and free-form searching. Also, at artFido we want to make sure that you don't waste any time finding the right piece of art for you. So, our search functionality allows you to both narrow and widen your targeted and global searches.

      • ATargeted searches

        You can create a targeted search of artFido by following these steps:

        aThe horizontal menu bar near the top of the artFido homepage contains a number of category headings (eg 'SUBJECT', 'STYLE', 'MEDIUM', etc). To search by a specific category, simply click on the relevant heading.

        bA drop-down menu will appear containing a list of sub-categories (eg under the 'SUBJECT' category, the sub-categories are 'ANIMALS', 'ARCHITECTURE', 'BOTANICAL', etc). Click on your preferred option.

        cA new page will appear containing all the artworks currently listed for sale on artFido that match your two search criteria.

        iExample 1: if you want to see all still life artworks presently available on artFido, then simply select 'SUBJECT' and 'STILL LIFE'.
        iiExample 2: if you want to see all cartoon artworks currently available on artFido, then simply select 'STYLE' and 'CARTOON'.


      • BNarrowing targeted searches

        You can narrow your targeted search results by following these steps:

        aThe vertical menu bar running down the left hand side of the page is entitled 'Search Listings'. The menu bar contains a number of category headings (eg 'Subject', 'Style', 'Medium', 'Size', 'Colour', 'Price', etc). Each of these categories will allow you to narrow your search by restricting the results to only those containing a particular criterion. For example, the 'Price' category allows you to narrow your results to only those artworks with a sale price in your preferred price range.

        bUnder each category heading, there are various sub-categories (eg under the category 'Price', the sub-categories include 'Art under $250', '$250 to $500', '$500 to $1000', etc). You can narrow your search by selecting any one or more of the sub-categories appearing under any category heading in the relevant menu bar, except for the category heading which you selected when creating you created your original search. When you select your preferred sub-category(ies), a green tick will appear next to your selected field(s).

        iExample 1: if you want to see all still life artworks presently available on artFido, then simply select 'SUBJECT' and 'STILL LIFE'. Having searched for 'SUBJECT' and 'STILL LIFE', you can narrow your search results by selecting a particular colour, and specific price range. So, you might click on the yellow colour swatch appearing under the 'Colour' heading, and on the 'Art under $250' field appearing under the 'Price' heading. As stated, a green tick will appear next to the yellow colour swatch and the 'Art under $250' field.
         (Note that, in order to narrow, and not widen, your search, you should not select any field under 'Subject', as this was the category heading you selected when you created your original search.)

        cClick on 'Filter Results'. The filtered results will show you all of the artworks currently listed for sale on artFido that match the entire search criteria you have entered.

        iExample 1: so, in this example, your entire search criteria is 'SUBJECT' and 'STILL LIFE' and 'yellow' and 'Art under $250'. The filtered results will only bring up listings presently available on artFido that are still life artworks; where the predominant or base colour is yellow; and where the sale price is under $250. It's as easy as that!


      • CWidening targeted searches

        You can widen your targeted search results by following these steps:

        aThe vertical menu bar running down the left hand side of the page is entitled 'Search Listings'. The menu bar contains a number of category headings (eg 'Subject', 'Style', 'Medium', 'Size', 'Colour', 'Price', etc).

        bUnder each category heading, there are various sub-categories (eg under the category 'Style', the sub-categories include 'Cartoon', 'Aboriginal/Oceanic', 'Abstract', etc). Each of these sub-categories will allow you to widen your search by adding new search results containing a particular criterion. For example, the 'Abstract' category allows you to widen your results to include all artworks that are 'abstract' in style. You can widen your search by selecting any one or more of the sub-categories appearing under the category heading which you selected when you created your original search. When you select your preferred sub-category(ies), a green tick will appear next to your selected field(s).

        iExample 2: if you want to see all cartoon artworks currently available on artFido, then simply select 'STYLE' and 'CARTOON'. Having searched for 'STYLE' and 'CARTOON', you can widen your search results by selecting two further styles, beyond the cartoon style, that interest you. So, you might click on 'Aboriginal/Oceanic' and 'Abstract' appearing under the 'Style' heading.

        cClick on 'Filter Results'. The filtered results will show you all of the artworks currently listed for sale on artFido that match the entire search criteria you have entered.

        iExample 2: so, in this example, your entire search criteria is 'STYLE' and 'CARTOON' and 'Aboriginal/Oceanic' and 'Abstract'. The filtered results will bring up listings presently available on artFido that are still life artworks; where the artwork is 'cartoon' or 'Aboriginal' or 'abstract' in style. It's as easy as that!


      • DGlobal searches

        You can view all the artworks on the artFido website by simply clicking on the 'ALL ARTWORKS' category heading in the horizontal menu bar near the top of the artFido homepage.

        You can then sort these listings according to your preferred criteria. Simply click on the drop-down arrow next to the 'Sort by' box appearing on the right hand side of the page. You can select to sort the listings according to time, price, or interest generated. For example, if you wish to sort the listings according to which ones have attracted the most bids, then select the 'Most bids' field.

        Also, you can narrow or widen your global search results in the same way as you narrow or widen your targeted search results: see 'Narrowing targeted searches' or 'Widening targeted searches'.

      • EFree-form text searches

        You can search the entire artFido database using free-form text searching.

        Simply enter your search word or phrase in the free-form text search box. This box appears on the right hand side of the artFido homepage, in the horizontal menu bar. Then click on 'FETCH'.

        For example, if you want to see all the listings currently available on artFido that refer to works by the artist Margaret Preston, then just type 'Margaret Preston' into the free-form text search box, and tell Fido to 'go fetch'!

      • FDealing with search results

        Having found an artwork you like on artFido, you can:

        abid on the artwork (if it is an auction);

        bbuy the artwork (if it is a 'Buy now' sale);

        cmake an offer for the artwork (if it is a 'Buy now' sale with a 'Make an offer' option);

        dkeep an eye on the specific listing of the artwork—if you select the 'Watch this Listing' option which appears in the 'Tools' bar on the right hand side of any listing, we will save this listing in the My artFido section of the website, so that you can check on its status from time to time and be sent an email when this listing is about to end: see 'My artFido';

        ekeep an eye on the artist who created the artwork—if you click on the 'Add to my Artist Alerts' button in the centre of any listing, artFido will send you an email the next time a seller creates a listing referring to an artwork your selected artist has created;

        fkeep an eye on the gallery selling the artwork—if you click the 'Add to my Gallery Alerts' button in the centre of any listing, artFido will send you an email the next time your selected gallery creates a listing;

        grate the artwork referred to in the listing; and

        hshare the listing of the artwork through your social networks, including Facebook, YouTube, Twitter, Google+ and Pinterest.


        You must be a registered artFido member and be signed in to your artFido account to access these features: see 'Registering as an individual', 'Registering as a gallery' or 'Registering as an artist'.

    • 3Registering

      To sell or buy artworks on artFido, and to access its great functionality, you must register as an artFido member. You can register as an individual, a gallery or an artist.

  • IISELLING
    • 1artFido's selling formats

      artFido offers four selling formats:

      aonline auctions with no reserve;

      bonline auctions with a reserve;

      c'Buy now' sales with no offer; and

      d'Buy now' sales with a 'Make an offer' option.


      • AOnline auction with no reserve

        Let bidders compete for your artwork by creating an online auction listing with no reserve! artFido's online auction with no reserve allows you to list an artwork for a limited amount of time (ie 1-10 days), and sell the artwork to the highest bidder.

        Example: You create an online auction listing and set a start price of $100 with no reserve. You set the auction to start next Tuesday at 9 am, and to run for 5 days. When the auction is over, your artwork will be sold to the highest bidder.
      • BOnline auction with a reserve

        Have the best of both worlds—let bidders compete for your artwork by creating an online auction listing, but also protect your investment by setting a reserve price! artFido's online auction with a reserve allows you to list an artwork for a limited amount of time (ie 1-10 days), and sell the artwork to the highest bidder, provided the buyer meets or exceeds your reserve price.

        Example: You create an online auction listing and set a start price of $100 with a reserve price of $500. You set the auction to start immediately, and to run for 10 days. When the auction is over, your artwork will only be sold to the highest bidder if the bid is $500 or more.
      • C'Buy now' sale with no offer

        Get the exact price you want for your artwork by creating a 'Buy now' listing! artFido's 'Buy now' sale allows you to list an artwork at a fixed price for a limited amount of time (ie 10, 20 or 30 days). As soon as a buyer accepts your 'Buy now' price, your artwork is sold—it's that easy!

        Example: You create a 'Buy now' listing and set a 'Buy now' price of $100. You set the listing to start immediately, and to run for 10 days. Your artwork will be sold to the first person that accepts the 'Buy now' price of $100 during the 10 day sale period.
      • D'Buy now' sale with a 'Make an offer' option

        Fetch a price you are happy with for your artwork by creating a 'Buy now' listing and having buyers come to you! artFido's 'Buy now' sale with a 'Make an offer' option allows potential buyers to make you an offer on your artwork within 25% of the 'Buy now' price. You can either accept the offer, decline it, or make a counter offer to the potential buyer. If you make a counter offer, the counter offer amount must be within 25% of the 'Buy now' price, and the potential buyer can either accept or decline it.

        A potential buyer's offer will remain open until the earlier of the following:

        athe seller accepts the offer;

        bthe seller declines the offer;

        cthe seller makes a counter offer;

        d72 hours expire from the time the buyer makes the offer. If a potential buyer's offer is made when there is less than 72 hours left to run in the listing, the listing will automatically extend by a further 72 hours from the time at which the offer was made.


        A seller's counter offer will remain open until the earlier of the following:

        athe buyer accepts the counter offer;

        bthe buyer declines the counter offer;

        c72 hours expire from the time the seller makes the counter offer. If a seller's counter offer is made when there is less than 72 hours left to run in the listing, the listing will automatically extend by a further 72 hours from the time at which the seller's counter offer was made.


        Example: You create a 'Buy now' listing, set a 'Buy now' price of $1000, and select the 'Make an offer' option. You set the listing to start immediately, and to run for 20 days. At this point, your artwork will be sold to the first person that accepts the 'Buy now' price of $1000 during the 20 day sale period. Then a potential buyer offers you $750 for your artwork. This offer is acceptable because it is of an amount within 25% of the 'Buy now' price. You actually want a price of at least $850 for your artwork, so you make a counter offer to the potential buyer of $850. If the potential buyer accepts your counter offer within 72 hours from the time it was made, your artwork will be sold to this buyer for $850.
    • 2Creating a listing

      To create a listing on artFido, you must be a registered artFido member and be signed in to your artFido account: see 'Registering as an individual', 'Registering as a gallery' or 'Registering as an artist'.

      artFido's listing page is very simple and easy to use, with only a few sections that need to be completed. To begin creating a listing, click on the 'SELL MY ART' option located in the top right hand corner of the artFido homepage.

      • AListing details

        The 'Listing details' section of the listing page is where you enter the important details about your listing's title and format. You will need to answer the questions set out below.

        aWhat is your listing's title?

        iSelecting a descriptive title will increase the chances of potential buyers finding your listing. This means that your artwork is more likely to sell.
        1For example, potential buyers are more likely to find, and buy, an artwork referred to in a listing with the title 'Still Life with Flowers in a Blue Jug by Rita Angus', than one with the title 'Flower Painting'.
        iiSo, when it comes to your listing's title, there is only rule: the more, the better.

        bWould you like to sell your artwork by online auction, or 'Buy now' sale?

        iartFido offers two types of online auctions—online auctions with no reserve, and online auctions with a reserve. The reserve price is the lowest price at which you are prepared to sell your artwork. Bidders don't see your reserve price, but they do see whether or not the reserve price has been met. If your auction finishes and your reserve price hasn't been met, your listing will end without a winning buyer.
        iiIf you want to sell your artwork by online auction with no reserve, then:
        1click on the arrow beside the 'What type of listing?' box and select the 'Online auction' field from the drop down menu;
        2enter a start price;
        3tick the box next to the 'No reserve auction' field; and
        4select the period for which your auction will run (ie 1 to 10 days).
        iiiIf you want to sell your artwork by online auction with a reserve, then:
        1click on the arrow beside the 'What type of listing?' box and select the 'Online auction' field from the drop down menu;
        2enter a start price;
        3enter a reserve price; and
        4select the period for which your auction will run (ie 1 to 10 days).
        ivIf you want your artwork to be sold at a set price, then:
        1click on the arrow beside the 'What type of listing?' box and select the 'Buy now sale' field from the drop down menu;
        2enter the set price at which you are prepared to sell your artwork; and
        3tick the box which says 'Make an offer' if you want to give potential buyers the chance to make you an offer for your artwork within 25% of your 'Buy now' price; and
        44 select the period for which your artwork will be listed (ie 10, 20 or 30 days).
        vHow to choose? Here are some helpful points to consider:
        1Setting a low start price will encourage bidding amongst potential buyers.
        2It's totally up to you, but artFido recommends that you set a realistic reserve price, or no reserve at all. We say this because, in our experience, 'no reserve' auctions tend to generate more bids than reserve auctions.
        3All of artFido's auction listings contain a unique auto-extend feature. So, if a potential buyer places a bid in the final 10 seconds before an auction is due to end, artFido's auto-extend feature will do what the label says, and automatically extend the auction deadline by 10 seconds. An auction listing will keep auto-extending by 10 seconds until there are no further bids in the auction's final seconds. This unique feature benefits both sellers and buyers. It means that:
        asellers can be sure that the member who is prepared to pay the most for their artwork will win the auction; and
        bpotential buyers will no longer be 'bid-sniped'—trumped at the last second when bidding on an artwork they had their heart set on, and for which they were prepared to pay more money!

        cWhen would you like your auction or 'Buy now' sale to start?

        iYou can schedule your listing to start at any point within the following ten days.


      • BArtwork details

        The 'Artwork details' section of the listing page is where you enter the important details about the artwork you want to sell. You will need to answer the questions set out below.

        aWhat is the artist's name?

        iYou must enter the artist's name in the following format: 'Last Name, First Name'. For example, if you wanted to sell an artwork created by the old master Pablo Picasso, you must enter 'Picasso, Pablo'.
        iiThis artist's name field is linked to the AASD list of artist names. So, if the relevant artist's name is contained in the AASD, we will assist you in entering the artist's name.
        1For example, if your artist's last name is Picasso, and you enter the letters 'Pic' in the 'Artist name' box, then a drop down menu will appear listing all the AASD entries of artists whose last names begin with 'Pic'. All you need to do is select the correct name from the list: in this case, that is 'Picasso, Pablo—1881-1973'. It's that easy!
        iiiIf you are listing an artwork and you are the artist of the artwork, select the box which says "I am the artist of this artwork" and your name will be pre-filled for you. You need to be registered on artFido as an artist for this option to appear.
        ivIf you are listing an artwork by an unknown artist, or the AASD does not contain the artist's name, then enter either:
        1'Unknown Artist'; or
        2the unrecognised artist's name in the following format: 'Last Name, First Name' (eg 'Doe, Jane').
        IAfter you have completed entering all the information, and worked your way to the bottom of the listing page form, click on the 'Preview Listing' button. A pop up box will appear asking you to confirm that the artist name you have entered is not one that the AASD recognises. Once you confirm this, you will be taken to the next screen where you can review and accept the listing.

        bWhat is your artwork's title?

        iIf the artist gave the artwork a title, include it here. Otherwise, please leave this box blank.

        cWhat is the actual size of your artwork?

        iState the dimensions of the actual artwork: for example, the exact dimensions of the canvas, or sculpture. You measurements should exclude any framing, or base.
        iiIf your artwork doesn't have any dimensions (eg it is a digital artwork), please enter '0'.

        dWhat is the overall size of your artwork?

        iState the dimensions of the entire artwork: for example, the exact dimensions of the canvas and any framing, or of the sculpture and any base.

        eWhat is the subject, style and medium of your artwork?

        iThe first three boxes located at the top right hand side of the 'Artwork details' section of the listing page are entitled 'Subject', 'Style' and 'Medium' respectively.
        iiIf you click on the arrow beside one of these boxes, a drop down menu will appear. From each of the options listed, please select the one that most accurately describes the artwork to which your listing refers. Please do this for each of the three boxes.
        1For example, the first box is entitled 'Subject'. If your artwork is a painting of a portrait, please select the 'Portrait' option from the drop down menu.
        iiiIf no option is suitable, or you are just unsure, you can select the 'Other' option in the relevant drop down menu.

        fAt what price do you think your artwork will sell?

        iThe last of the four boxes located at the top right hand side of the 'Artwork details' section of the listing page is entitled 'Price'.
        iiClick on the arrow beside the box, and a drop down menu will appear. From each of the options listed, please select the one that represents the price bracket within which you expect your artwork to sell.

        gWhat colour is your artwork?

        iSelect the most appropriate base colour, or predominant colour, your artwork contains by clicking on the circle beside the relevant colour swatch.
        1For example, if your portrait contains a lot of red, click on the circle beside the red colour swatch; if your watercolour contains a lot of blues and greens, click on the circle beside the blue or green colour swatch.
        iiIf your artwork doesn't have a predominant colour, or you don't want to select a colour, click on the circle beside the 'N/A' colour swatch, which looks like this
        iiiNote that the colour you select is important for many artFido members (like interior decorators) who will either search for artworks of a particular colour, or filter their search results based on which the colour an artwork contains.

        hHow is your artwork best described?

        iEnter any details that you think will be important to a potential buyer of your artwork. In particular, we strongly recommend that all listings should include a clear and accurate description of the artwork, including a statement of any material issues that you are aware of which may affect the value of the artwork (including minor damage or wear and tear);
        iiIt is under this heading that we recommend sellers include additional, important information about their listing, and any future sale. So, at the very least, we recommend that this part of your listing should include:
        1a clear description of the acceptable payment method(s);
        2a clear description of:
        Iapproximately how long it will take for the work to be delivered to a particular location (for example, to deliver the work within the same city, to a particular city interstate, or a particular city internationally);
        IIthe method of delivery; and
        IIIthe approximate cost of delivering the work;
        3a clear statement of when title will pass to the buyer;
        4details of your returns policy;
        5a clear indication that the sale price includes any sales tax (for example, Goods and Services Tax (GST)); and
        6if an international sale is to occur, a clear indication of which party is required to pay any fees or taxes imposed, including customs duties.

        iWhat is the provenance of your artwork?

        iEnter as many details as possible about your artwork's history. This may include details such as:
        1if and when the artwork was exhibited;
        2whether the artwork has been previously sold, and if so, the details of that sale; and
        3any documentation accompanying the artwork, including any certificate of authenticity or documents helping to show the artwork's provenance.


      • CDelivery details

        The 'Delivery' section of the listing page is where you enter your delivery preferences. This includes whether you are willing to do one or more of the following:

        adeliver the artwork domestically (ie within your home country);
        bdeliver the artwork internationally (ie outside your home country); or
        callow the winning buyer to collect the artwork from a stated location (eg your gallery, your residence, etc).

        You may indicate to potential buyers that you are prepared to deliver the relevant artwork to the buyer domestically, or internationally, for free, by selecting the 'FREE' option in the relevant drop down menu.

        Alternatively, you can specify the cost of delivering the artwork to the potential buyer domestically or internationally, by selecting the 'YES' option in the relevant drop down menu, and then filling out the 'Delivery cost' section that appears on your screen. Delivery costs may vary, so artFido recommends that sellers state the cost in the artwork description box in the 'Artwork details' section of the listing page. That will mean a potential buyer is aware of the delivery costs involved in purchasing the artwork.

      • DPayment details

        The 'Payment details' section of the listing page is where you specify how you would like the buyer to pay you for your artwork. You must choose at least one of the stated options. If you agree to accept PayPal as a payment method, you must enter a valid PayPal email address where indicated.

      • EImages

        The 'Listing images' section of the listing page is where you can upload images of your artwork. You can upload up to six 5 MB images for any one listing—one primary image which will be displayed in all artFido search results; and five secondary images.

        You can upload images in the following formats:

        aJPEG (.jpg file extension);

        bPNG (.png file extension); and

        cGIF (.gif file extension).


        Unfortunately, artFido presently does not support the following formats:

        aBMP (.bmp file extension); and

        bTIFF (.tif file extension).


        An image name cannot contain any of the following characters: \ / : * ? " < > |

        artFido strongly recommends that you upload clear images of your artwork, including images which clearly show any signatures, inscriptions, labels or damage or faults, as potential buyers will find these types of details very important.

        You can upload images to create a listing using your PC, MAC, iPhone, iPad, android and tablet! If you’ve got a piece of technology, you can list your art on artFido!

      • FAccurate and thorough information only

        You must make sure that your listing contains only accurate and thorough information.

        In particular, it's important that you are as accurate and thorough as possible when completing the 'Artwork details' section of the listing page, as artFido uses these details to categorise your artwork within its database. So, the more accurate the artwork details in your listing, the greater the likelihood that potential buyers will find it!

      • GProhibited content

        artFido strictly prohibits you entering any contact details (eg phone numbers or email addresses) in any part of your listing, including in the description and provenance sections. We don't allow this because entering your contact details can lead to you and a potential buyer circumventing artFido's auction or sale processes.

        If you are an artFido member and you breach this policy, we may remove your listing, terminate your membership, or both.

    • 3Saving a listing

      While a listing is in draft form, you can save it. This will allow you to complete it at a later time.

      After you have completed entering all the information, and worked your way to the bottom of the listing page form, click on the 'Preview Listing' button. Then select the 'Save for later' option found directly under the 'Accept listing' button near the top right hand side of the page. You can re-enter your saved listing by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar on the left-hand column of the page, and clicking on the 'Draft' tab in the little artFido menu bar. For further information, see 'My artFido'.

    • 4Editing a listing

      You can edit any aspect of your listing while it is in draft form.

      Once you accept your listing, other artFido members can view it. So, if you have submitted it, the extent to which you can edit your listing depends on its selling format, and whether you have received any bids or offers. The following table illustrates your ability to edit your listing after you have submitted it.

      Selling format Has the listing received any bids or offers? What edits can I make to my listing?
      Online auction No You cannot edit the type of listing, the start date and time, or the duration.

      Provided there are at least 12 hours to go before your listing ends, you can edit all other aspects of your listing. You can do this by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar, and clicking on the 'Edit listing' option. For further information, see 'My artFido'.
        Yes Provided there are at least 12 hours to go before your listing ends, you can add to the description of your listing, and add additional photos up to a maximum number of six photos. You can do this by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar, and clicking on the 'Edit listing' option. For further information, see 'My artFido'.

      You cannot edit any other aspect of your listing.
      'Buy now' sale No You cannot edit the type of listing, the start date and time, or the duration.

      Provided there are at least 12 hours to go before your listing ends, you can edit all other aspects of your listing. You can do this by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar, and clicking on the 'Edit listing' option. For further information, see 'My artFido'.
      Yes—and there is no 'Make an offer' option, or an offer or counter offer has been accepted If a buyer has accepted your 'Buy now' price, you have accepted a buyer's offer price, or the buyer has accepted your counter offer price, you don't need to edit your listing as your artwork has already sold!
      Yes—and a potential buyer's offer is open You can only add to the description of your listing, and add additional photos up to a maximum number of six photos. You can do this by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar, and clicking on the 'Edit listing' option. For further information, see 'My artFido'.

      You cannot edit any other aspect of your listing.
      Yes—and all potential buyers offers have expired or have been declined You cannot edit the type of listing, the start date and time, or the duration.

      Provided there are at least 12 hours to go before your listing ends, you can edit all other aspects of your listing. You can do this by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar, and clicking on the 'Edit listing' option. For further information, see 'My artFido'.
    • 5Closing a listing early

      You may only close your listing early if:

      ayou made a mistake in entering the start price or the reserve;

      byou made a mistake describing the artwork you were listing; or

      cfollowing the date it was listed, the artwork was lost or materially changed in quality, state or condition (including becoming damaged) so that you can't sell it, at all or at least as originally or most recently described.


      If you meet any of these criteria, you may close your listing early. You can do this by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar on the left-hand column of the page, and clicking on the 'Close listing early' option. For further information, see 'My artFido'.

      If you have any queries about closing a listing early, please contact us by sending an email to [email protected].

    • 6What happens when my listing runs its course?

      • ACompleted sale

        At the end of a successful auction or 'Buy now' sale, we will send both the seller and the buyer an email aimed to help the parties to complete their sale and purchase of the artwork. This email will provide one party with the other party's contact details. We give the seller the buyer's contact details, and vice versa, to enable the parties to privately arrange the delivery of, and payment for, the artwork.

        In accordance with artFido's Terms of Use, artFido recommends that sellers agree not to charge buyers more than the total of the final sale price, plus the actual cost of delivery, plus reasonable packaging costs. We think that's only fair.

      • BUnsuccessful sale

        If your auction or 'Buy now' sale is unsuccessful, artFido will automatically relist your artwork for you FREE OF CHARGE.

        artFido recommends that you review the 'Tips to Selling on artFido' to try to ensure that your artwork sells as a result of the relisting. To try and make this happen, you might consider reducing the price, adding more detail to the artwork description contained in the 'Artwork details' section of the listing page, and adding more images of your artwork to the 'Listing images' section of the listing page.

        You can edit or end any listing early by accessing the My artFido page, selecting the 'Selling/Sold/Unsold' category heading from the My artFido menu bar on the left-hand column of the page, and clicking on the 'Edit this listing' or 'Close listing early' options under the 'Active' tab. For further information, see 'My artFido'.

        Note that even if your artwork doesn't sell as a result of the relisting, we will give you another shot and automatically relist your artwork for you again, also FREE OF CHARGE. We are committed to helping you sell your artwork.

    • 7Cancelling a counter offer

      If you choose to sell your artwork by a 'Buy now' sale with a 'Make an offer' option, you may find that you make a counter offer which you want to cancel.

      You may only cancel your counter offer on a listing if you entered the wrong counter offer amount, and the buyer hasn't accepted the counter offer.

      If you meet these criteria, you can cancel your counter offer. You can do this by accessing the My artFido page, selecting the 'Selling/sold/unsold' category heading from the My artFido menu bar on the left-hand column of the page, clicking on the 'Review offers' option which corresponds with the listing you want to cancel the counter offer on, and then clicking on the 'Cancel offer' option. For further information, see 'My artFido'.

      To prevent unscrupulous or 'spam' bidding on artFido, we only allow artFido members to cancel a counter offer they have placed on three (3) separate occasions. Following this, artFido won't allow you to cancel a counter offer unless exceptional circumstances exist.

      Of course, if someone has made a counter offer on a listing using your username and password without your permission, contact us immediately and we will investigate the situation.

      If you have any queries about cancelling a counter offer on artFido, please contact us by sending an email to [email protected].

    • 8How does artFido help me to sell my artwork?

      We work hard to help our sellers sell their artworks. So, if a buyer's maximum bid is below or equal to your reserve price in an auction listing, artFido will place an auto-bid on the buyer's behalf in an amount equalling their maximum bid. For an explanation of 'maximum bids' and 'auto-bidding', see 'Maximum bids' and 'Auto-bidding'.

      We place an auto-bid in this amount for the buyer because we are committed to seeing artworks sell on artFido, and where you as a seller set a reserve, the first step in any sale is for the buyer to meet your reserve. In these circumstances, our placing the highest bid possible gets the auction closer to that result.

      However, did you know artFido works just as hard for its buyers? For more information, see 'Auto-bidding'.

    • 9Fees

      To help us help you sell your artwork, our accountants tell us we have to charge a small sales fee – and who are we to argue with them!

      We know - no one likes a fee. But we're doing all we can to keep it small. We'll still waive all fees for listing your artwork, and of course it will always be free to browse and buy artwork on artFido! Sellers will only have to pay a little sales fee if they successfully sell their artwork on our website. It will work like this:

      aIn short, a successful seller on artFido will incur a fixed sales fee of:

       - 10% (plus tax if applicable) of the price for which they sold their artwork on artFido.

      This sales fee won't affect sellers who are only listing their artworks, as it’s still free to list (or relist) your artwork on artFido.

      bTo allow us to collect this small sales fee, we need your help - we need all registered sellers to enter their credit card or PayPal account details in their Seller Account. You can do that here. We will only use these details if you successfully sell your artwork - listing (and relisting) your art is still free. We just need you to provide your credit card or PayPal account details so that if your artwork sells, we can charge you the little sales fee.

      cYour details and personal information remain 100% safe and secure. We do not hold or collect your PayPal details or credit card information. To keep your details safe and secure, artFido has partnered up with the NAB, one of the world's largest and most respected banking institutions, and PayPal. As a result, we won't personally hold your details - the NAB or PayPal will.

        NAB Defence PayPal

      dOn the first day of every month, artFido (through our partner, the NAB or PayPal) will charge the credit card or PayPal account listed on your Seller Account for any sales fees that you incurred in the previous month.



      So it's pretty simple, really. If you successfully sell your artwork on artFido, you'll incur a sales fee of 10% (plus tax if applicable) of the final sale price of your artwork, which we'll charge to your credit card or PayPal account in the following month.

      Example: if on 7 October Hooch, who is an English seller based in London, sells an artwork to Turner for $1000, we'll charge Hooch's Seller Account $100.00 (ie: $1000 x 10%). Then on 1 November, the NAB or PayPal will deduct $100.00 from the credit card or PayPal account listed on Hooch's Seller Account.
      Example: if on 17 July Rex, who is an American seller based in New York, sells an artwork to Gordie for $1000, we'll charge Rex's Seller Account $100. Then on 1 August, the NAB or PayPal will deduct $100.00 from the credit card or PayPal account listed on Rex's Seller Account.

      To submit your credit card or PayPal account details now, please click here.

      So, although we're charging a small sales fee, we think it's only fair play, and most importantly, it will help us continue to do everything we can to help you sell your artwork!

  • IIIBUYING
    • 1Buying on artFido

      • A'Buy now' sale

        To participate in a 'Buy now' sale on artFido, you must be a registered member and be signed in to your account: see 'Registering as an individual', 'Registering as a gallery' or 'Registering as an artist'.

        If you wish to purchase an artwork listed as a 'Buy now' sale, all you need to do is click on the 'Buy now' button located in the centre of the particular listing page. However, to buy the item, you must accept the seller's 'Buy now' offer before:

        athe relevant listing period ends—listings may be open for 10, 20 or 30 days; and

        bany other member accepts the seller's 'Buy now' offer for the same artwork.


        A seller may also choose to list a 'Buy now' sale with a 'Make an offer' option. This gives you the chance to make the seller an offer on their artwork within 25% of the 'Buy now' price. The seller can then either accept your offer, decline it, or make a counter offer to you. If the seller makes a counter offer, the counter offer amount must be within 25% of the 'Buy now' price, and you can either accept or decline it.

        If you choose to make an offer, it will remain open until the earlier of the following:

        athe seller accepts the offer;

        bthe seller declines the offer;

        cthe seller makes a counter offer;

        d72 hours expire from the time you made your offer. If your offer is made when there is less than 72 hours left to run in the listing, the listing will automatically extend by a further 72 hours from the time at which your offer was made.


        If a seller chooses to make a counter offer, it will remain open until the earlier of the following:

        ayou accept the counter offer;

        byou decline the offer;

        c72 hours expire from the time the seller makes the counter offer. If a seller's counter offer is made when there is less than 72 hours left to run in the listing, the listing will automatically extend by a further 72 hours from the time at which the seller's counter offer was made.


      • BAuctions

        To participate in an artFido auction, you must be a registered member and be signed in to your account: see 'Registering as an individual', 'Registering as a gallery' or 'Registering as an artist'.

        If you wish to bid on an artwork listed for auction, the first step is to enter the maximum bid amount you're willing to pay for the artwork. To enter your maximum bid, you must be signed in to your account, and then enter your bid amount in the 'Enter bid' box located in the middle of the bidding panel. The auction outcome depends on whether or not:

        aanother member has bid more than you, or already bid the same amount as you, for the artwork; and

        bthe seller has set a reserve on the artwork.


        Where a listing is an auction with a reserve, only the seller knows the reserve price—you and any other bidders won't be able to see the seller's reserve price. If a potential buyer places a bid which doesn't meet the seller's reserve, all buyers will see a message stating 'Reserve not met' located beside the current bid amount. For an explanation of how the 'no reserve' and 'reserve' auction formats work, see 'artFido's selling formats'.

        To learn more about artFido's auction process, we suggest that you:

        aread 'Maximum bids', 'Auto-bidding' and 'Minimum bid increases', as these sections explain important features of artFido's auction process; and then

        bconsult 'Examples of auctions', which provides three examples of how you might buy art being auctioned on artFido.


    • 2Bidding

      We have developed artFido's auction platform using an automatic bidding process with predetermined bid increases. This means that, on the one hand, you can easily keep track of your bids and, on the other hand, you don't have to worry about constantly clicking your mouse, and you can sit back and enjoy the exciting process!

      The most important features of artFido's auction process are the maximum bid feature; the auto-bidding feature (including the minimum bid increases); and the auction auto-extend feature.

      • AMaximum bids

        When you place a bid on artFido, you must enter the maximum price you're prepared to pay for an artwork. This is called your maximum bid. Only you will know your maximum bid—the seller and any other potential buyers won't be able to see your maximum bid amount.

        You can increase your maximum bid by placing a greater value bid at any time while an auction is live. However, you can't decrease the amount of a maximum bid after you have submitted it.

      • BAuto-bidding

        artFido's auto-bidding feature is relevant in two circumstances. So, if another potential buyer submits a maximum bid on an artwork, and you then submit:

        aa greater maximum bid—artFido's auto-bidding feature will kick in, and artFido will automatically place the minimum allowable bid for you in line with our minimum bidding increases: for further information, see 'Minimum bid increases'.

        ba maximum bid which is equal to or less than the other potential buyer's bid—you will be alerted that another potential buyer has outbid you (that is, that another potential buyer has already placed a bid which either equals or exceeds your maximum bid amount). You will then be given the chance to place a greater maximum bid, if you wish. If you choose to do so, your new maximum bid must be equal to or greater than the auto-bid artFido would have placed for you. This amount will be stated at the bottom of the bidding panel, in a message in the form: 'Enter $### or more to continue'.


        After artFido has placed an auto-bid on your behalf, the other potential buyer may choose to increase their maximum bid for the artwork. If so, artFido will place a further, increased auto-bid for you. This process may be repeated several times. On each occasion, your auto-bid will comprise the other potential buyer's last bid, plus the relevant minimum bid increase. So, in short, auto-bid = last bid + minimum bid increase. artFido will continue placing these auto-bids on your behalf until you either win the auction, or you reach a (final) maximum bid amount which is less than the other potential buyer's maximum bid amount.

        At artFido, we treat sellers and buyers equally. We use the auto-bid function to try and help sellers sell their artwork, every time. We also use the function to try and help buyers purchase their desired artwork, at the best available price. Finally, we use the auto-bid function to try and treat all buyers equally, save for the speedy ones who get in first! To make things a little easier to understand, we set out below four important questions regarding these points, and their answers.

        aHow does artFido use its auto-bid function to help sellers sell their artworks?


         We work hard to help our sellers. So, if your maximum bid is below or equal to the seller's reserve price, artFido will place an auto-bid on your behalf in an amount equalling your maximum bid. We do this because we are committed to seeing artworks sell on artFido, and where a seller sets a reserve, the first step in any sale is for the buyer to meet the reserve. In these circumstances, our placing the highest bid possible gets the auction closer to that result.

         

        Example: Buster lists an artwork with a $100 start price and a $500 reserve price. To places a maximum bid of $400. Toto's auto-bid will be $400, as the reserve has not been met.

        bHow does artFido use its auto-bid function to help buyers purchase artworks at the best available price?

         artFido works just as hard for its buyers. So, if your maximum bid is equal to or exceeds the seller's reserve price, artFido will place an auto-bid for you in an amount equalling the reserve price. You will then lead the bidding, and continue to do so unless and until another potential buyer places a bid which exceeds your auto-bid.

         If no other bid is placed, you will have won the auction, buying the artwork for a price equal to, or less than, the maximum amount you were prepared to pay for it. It's a win-win—the seller will have successfully sold their artwork, and in many cases you will have bought it for a price less than the maximum price you were prepared to pay for it!

         

        Example: Bouncer lists an artwork with a $500 starting price and a $1000 reserve price. Marley places a maximum bid of $1500. Marley's auto-bid will be $1000, as this is the reserve price. The artwork is then on the market. If no one else bids on the artwork by the time the auction closes, Marly will have won the auction, buying the artwork for $1000, even though he was prepared to pay $1500 for it!

        cHow does artFido use its auto-bid function to treat buyers equally?

         At artFido, all buyers were created equal. So, if an existing bid amount is greater than your maximum bid, artFido will place an auto-bid on your behalf in an amount equalling your maximum bid. Given your maximum bid is less than the present leading bid, you won't take the lead, though you will be given a chance to place a greater maximum bid.

         If you don't place a greater maximum bid, we give the leading bidder the chance to buy the artwork for the lowest possible price, which may be a price less than the maximum amount they were prepared to pay for it.

         But, if you do place a greater maximum bid, and your maximum bid exceeds the leading bid, you will take the lead. In that case, you are given the chance to buy the artwork for the lowest possible price, which may be a price less than the maximum amount you were prepared to pay for it.

         

        Example: Lassie lists an artwork with a $10 starting price and no reserve. Beethoven places a maximum bid of $400. You then place your maximum bid of $200. Your auto-bid will be $200, as this is your maximum bid amount.

        Given your maximum bid is less than Beethoven's current maximum bid, Beethoven will lead the bidding with a bid of $205. This amount represents your maximum bid of $200, plus the minimum bid increase of $5: see 'Minimum bid increases'. We place an auto-bid in this amount so that, should you choose not to increase your maximum bid, Beethoven will win the auction at the lowest possible price.

        However, before Beethoven wins, we give you the chance to increase your maximum bid. You then place a greater maximum bid of $450. You then become the leading bidder, as we place an auto-bid of $410 on your behalf. This price represents Beethoven's maximum bid of $400, plus the minimum bid increase of $10: see 'Minimum bid increases'. We place an auto-bid in this amount so that, should Beethoven choose not to increase his maximum bid, you will win the auction at the lowest possible price.

        If no one else bids on the artwork by the time the auction closes, you will have won the auction, buying the artwork for $410, even though you were prepared to pay $450 for it!

        dHow does artFido deal with situations where two potential buyers bid the same amount?

         If two potential buyers place bids in the same amount on a listing, then the bid submitted first in time will be the leading bid. In short, at artFido, the first in time wins.

         

        Example: Otis places a $1000 bid on an artwork on Monday, and Hooch places a $1000 bid on the same artwork on Tuesday. Otis is the leading bidder, as he placed his $1000 bid first.

      • CMinimum bid increases

        To make sure that artFido's auctions remain meaningful, all auto-bids we place on your behalf will be calculated in a particular way. In most cases, an auto-bid will be the total amount of the immediately previous bid, plus the minimum bid increase. So, in short, auto-bid = last bid + minimum bid increase.

        The minimum bid increase amount will depend on the price range into which the immediately previous bid falls. The following table shows how we calculate the minimum bid increase for different bids placed on artFido listings:

        Immediately previous bid Minimum bid increase
        Up to $249 $5.00
        Between $250 and $499 $10.00
        Between $500 and $999 $50.00
        Between $1,000 and $1,999 $100.00
        Between $2,000 and $7,499 $250.00
        Between $7,500 and $14,999 $500.00
        Between $15,000 and $29,999 $1,000.00
        Between $30,000 and $49,999 $2,000.00
        Over $50,000 $5,000.00
      • DAuction auto-extend

        All of artFido's auction listings contain a unique auto-extend feature. So, if a potential buyer places a bid in the final 10 seconds before an auction is due to end, artFido's auto-extend feature will do what the label says, and automatically extend the auction deadline by 10 seconds. An auction listing will keep auto-extending by 10 seconds until there are no further bids in the auction's final 10 seconds.

        This unique feature benefits both sellers and buyers. It means that:

        asellers can be sure that the member who is prepared to pay the most for their artwork will win the auction; and

        bpotential buyers will no longer be 'bid-sniped'—trumped at the last second when bidding on an artwork they had their heart set on, and for which they were prepared to pay more money!


      • ECancelling a bid or offer

        You may only cancel your bid on an online auction listing if:

        ayou entered the wrong bid amount, and there is more than 12 hours left to run before the listing ends; or

        bthe seller significantly changed the listing description after you placed your bid.


        You may only cancel your offer on a 'Buy now' sale with a 'Make an offer' option if:

        ayou entered the wrong offer amount, and the seller hasn't accepted the offer; or

        bthe seller significantly changed the listing description after you made your offer.


        You cannot cancel your bid on a 'Buy now' sale with no offer, because in placing the bid you have entered into a contract with the seller. The only exception to this is if someone has entered the bid using your username and password without your permission. If that has happened, then contact us immediately and we will investigate the situation.

        If you meet any of the above criteria, you can cancel your bid or offer, as the case may be. You can do this by accessing the My artFido page, selecting the 'Bidding' or 'Offers I have made' category heading from the My artFido menu bar on the left-hand column of the page, and then clicking on the 'Cancel bids' or 'Cancel offer' option. For further information, see 'My artFido'.

        To prevent unscrupulous or 'spam' bidding on artFido, we only allow artFido members to cancel a bid or offer they have placed on three (3) separate occasions. Following this, artFido won't allow you to cancel a bid or an offer unless exceptional circumstances exist.

        Of course, if someone has bid or made an offer on a listing using your username and password without your permission, contact us immediately and we will investigate the situation.

        If you have any queries about cancelling a bid or an offer on artFido, please contact us by sending an email to [email protected].

      • FExamples of auctions

        We think that the best way to help you understand the auction process is by providing examples. So, below are three examples of how you might buy art being auctioned on artFido.

        Example 1: The seller's start price is $1000 with no reserve. You are willing to pay $2000 for the artwork. After you sign in, you enter '2000' in the 'Enter bid' box and click on the 'Submit bid' button. There are three possible outcomes, as follows:

        -If when you submit your bid no one else has bid on the artwork, the price of the artwork will remain at $1000. If no one else bids on the artwork by the time the auction closes, you will have won the auction, buying the artwork for $1000, even though you were willing to pay $2000 for it. It's a win-win—the seller has sold their artwork, and you have purchased it for a price significantly less than the maximum price you were prepared to pay for it!
        -If when you submit your bid another potential buyer has submitted a maximum bid of $1500 for the artwork, artFido will place the minimum allowable bid of $1600 on your behalf (ie the other potential buyer's bid of $1500, plus the minimum bid increase of $100). If the other potential buyer increases his or her maximum bid for the artwork or another member places a bid, artFido will place a further, increased auto-bid for you. This process may be repeated several times. On each occasion, your auto-bid will comprise the other potential buyer's last bid, plus the relevant minimum bid increase. artFido will continue placing these auto-bids on your behalf until you either win the auction, or you reach your maximum bid amount of $2000, which you are not prepared to extend.
        -If when you submit your bid another potential buyer has already submitted a maximum bid equal to or greater than $2000, you will be alerted that another potential buyer has outbid you. However, you will be given the chance to place a greater maximum bid, if you wish.

        Example 2: The seller's start price is $1000 with a reserve price of $1500. You are willing to pay $1250 for the artwork. After you sign in, you enter '1250' in the 'Enter bid' box and click on the 'Submit bid' button.

        -When you submit your bid the price of the artwork will increase to $1250, and a dialogue box will appear in the listing stating 'Reserve not met'. This is because the seller has set a reserve price of $1500, and your bid of $1250 has not met or exceeded the seller's reserve.
        - You are then given the chance to place a greater maximum bid, if you wish. If you and no one else bids on the artwork by the time the auction closes, the reserve is not met and the auction will end without a winner.

        Example 3: The seller's start price is $1000 with a reserve price of $1,500. You are willing to pay $2000 for the artwork. After you sign in, you enter '2000' in the 'Enter bid' box and click on the 'Submit bid' button. There are three possible outcomes, as follows:

        -If when you submit your bid no one else has bid on the artwork, the price of the artwork will increase to $1500, and a dialogue box will appear in the listing stating 'Reserve met'. This is because your initial auto-bid of $1500 has met the seller's reserve price. The artwork is then on the market. If no one else bids on the artwork by the time the auction closes, you will have won the auction, buying the artwork for $1500, even though you were prepared to pay $2000 for it. It's a win-win—the seller has sold their artwork, and you have purchased it for a price significantly less than the maximum price you were prepared to pay for it!
        -If when you submit your bid another potential buyer has submitted a maximum bid of $1500 for the artwork, artFido will place the minimum allowable bid of $1600 on your behalf (ie the other potential buyer's bid of $1500, plus the minimum bid increase of $100). If the other potential buyer increases his or her maximum bid for the artwork, artFido will place a further, increased auto-bid for you. This process may be repeated several times. On each occasion, your auto-bid will comprise the other potential buyer's last bid, plus the relevant minimum bid increase. artFido will continue placing these auto-bids on your behalf until you either win the auction, or you reach your maximum bid amount of $2000, which you are not prepared to extend.
        -If when you submit your bid another potential buyer has already submitted a maximum bid equal to or greater than $2000, you will be alerted that another potential buyer has outbid you. However, you will be given the chance to place a greater maximum bid, if you wish.
    • 3Currency

      Artworks listed on artFido display all amounts in the currency of the country you access artFido from. This enables our members to see at a glance the current price of an artwork in their home currency.

      Not your currency? If a gremlin has gotten into our system and the site is displaying a currency which is not your country’s currency, simply scroll to the bottom of the site and click on the “(Not your country/currency?)” link to change the currency.

      If we don’t currently have your currency listed, the currency is set to $USD. As artFido grows, we may become able to offer more currency options. So watch this space!

    • 4Completing a purchase

      At the end of a successful auction or 'Buy now' sale, we will send both the seller and the buyer an email aimed to help the parties to complete their sale and purchase of the artwork. This email will provide one party with the other party's contact details. We give the seller the buyer's contact details, and vice versa, to enable the parties to privately arrange the delivery of, and payment for, the artwork.

      In accordance with artFido's Terms of Use, artFido recommends that sellers agree not to charge buyers more than the total of the final sale price, plus the actual cost of delivery, plus reasonable packaging costs. We think that's only fair.

  • IVGENERAL
    • 1My artFido

      My artFido is the place to go to monitor all of your artFido activity! You can access it by clicking on the 'My artFido' tab in the top right hand corner of the artFido homepage, and then logging in.

      When you first access the My artFido page, you will find a vertical menu bar running down the left hand side of the page. This is the My artFido menu bar. It contains a number of category headings (eg 'My Summary', 'Bidding', 'Watch List', 'Won/Purchased', 'Selling/Sold/Unsold', 'Messages', etc). When you click on a particular category heading, the title of the My artFido menu bar will change to reflect the category heading you have selected. For example, if you click on the 'Selling/Sold/Unsold' category heading, then the title of the My artFido menu bar will change to 'Selling/Sold/Unsold'.

      When you click on a particular category heading in the My artFido menu bar, a horizontal menu bar with various tabs will appear. This is the little artFido menu bar. The little artFido menu bar is located on the right hand side of the My artFido menu bar. It contains the tabs 'Active', 'Draft', 'Scheduled', etc.

      Here, members can:

      aunder certain circumstances, cancel a bid—by selecting the 'Bidding' category heading, and then clicking on the 'Cancel bid' option;

      bunder certain circumstances, cancel an offer—by selecting the 'Offers I have made' category heading, and then clicking on the 'Cancel offer' option;

      cunder certain circumstances, cancel a counter offer—by selecting the 'Selling/sold/unsold' category heading from the My artFido menu bar on the left-hand column of the page, clicking on the 'Review offers' option which corresponds with the listing you want to cancel the counter offer on, and then clicking on the 'Cancel offer' option;

      dremove a listing they are watching—by selecting the 'Watch List' category heading, and then clicking on the 'Remove' option;

      eview the details of a seller who recently sold them an artwork—by selecting the 'Won/Purchased' category heading, and then clicking on the 'Seller details' option;

      fview the details of a buyer who recently bought an artwork from them—by selecting the 'Selling/Sold/Unsold' category heading, and then clicking on the 'Buyer details' option;

      gunder certain circumstances, close a listing early—by selecting the 'Selling/Sold/Unsold' category heading, and then clicking on the 'Close listing early' option.

      hrelist an artwork that didn't sell—by selecting the 'Selling/Sold/Unsold' category heading, and then clicking on the 'Relist' option under the 'Unsold' tab;

      iview and respond to any messages—by selecting the 'Messages' category heading;

      jview their feedback received and feedback left—by selecting the 'Feedback' category heading;

      kadd to their Artist Alerts and Gallery Alerts—by selecting the 'Artist Alerts' or 'Gallery Alerts' category heading; and

      lchange their account details—by selecting the 'Account Details' category heading.


      Perhaps most importantly, you can access your My artFido My Summary page by selecting the 'My Summary' category heading from the My artFido menu bar. The My Summary page provides members with a snapshot of their bidding activity, the listings they are presently watching, and the artworks they have just bought and sold.

      A snapshot not enough? Just remember that members can see the complete history of the listings under a particular category heading by clicking on that heading as it appears in the My artFido menu bar on the left-hand column of the page. For example, if you click on the 'Bidding' category heading, you will see a complete list of all the items on which you are presently bidding.

    • 2Consumer rights and guarantees

      Legislation in most jurisdictions provides consumers with certain rights or guarantees where they have bought unsatisfactory goods. Goods might be unsatisfactory for various reasons: for example, because of their quality; because they are unfit for a consumer's purposes; or because they don't match their description. If so, a buyer might be entitled to a refund, or the cost of replacing or repairing the goods. It all depends on the local laws.

      If you are a consumer, or you have sold an artwork to a consumer, you should check the relevant laws in your jurisdiction, and the other person's jurisdiction, if different. The local law will set out your rights and duties concerning the artwork you have bought or sold on the artFido website.

      Following the purchase and sale of an artwork on the artFido website, a dispute may arise between a buyer and a seller. If so, the dispute solely rests between the parties to the sale contract. artFido is a mere conduit.

    • 3The Australian resale royalty regime (for Australian sellers only)

      In December 2009, the Australian Commonwealth Government passed the Resale Royalty Right for Visual Artists Act 2009 (Cth) (Act). In December 2011, it passed the Resale Royalty Right for Visual Artists Regulations 2011 (Cth) (Regulations). Under the Act and Regulations, artists that are, or were, an Australian citizen or permanent resident, or foreign citizens or nationals covered on a reciprocal basis, are entitled to receive a resale royalty on certain commercial resales of their artwork. The Government has engaged Copyright Agency Limited (CAL) to collect and distribute the artists' resale royalties.

      artFido strongly recommends that you review CAL's materials regarding the resale royalty scheme.

      We also strongly recommend that you obtain independent advice about whether:

      aif you are a seller, you are required to notify CAL of certain information about a resale. If the Act applies to a seller, the seller or their agent must notify CAL in writing within 90 days of the earlier of: first, the date they transferred ownership to the buyer; or, second, the date the buyer paid them the sale price in full. If a seller doesn't comply, they might be liable to pay a hefty civil penalty.

      bif you are a seller or a buyer, you are liable to pay a resale royalty based on the sale price. As at May 2012, the royalty was 5% of the sale price (including GST), but this figure is subject to change.


      These FAQs provide only information and guidance. They are not legal advice. That said, based on how we understand the law, the resale royalty regime only applies to a 'commercial resale' of an artwork. This does not include a resale of an artwork:

      afor a sale price of less than AUD1000 (including GST), or its foreign currency equivalent, though this figure is subject to change; and

      bfrom one individual to another where the sale doesn't involve an 'art market professional' (for example, an auctioneer, an art gallery owner or operator, or an art dealer).


      You can access:

      aanswers to frequently asked questions about the resale royally regime here www.resaleroyalty.org.au/FAQ.aspx;

      ba test to help you find out if you fall under the resale royalty regime here www.resaleroyalty.org.au/Determine_Eligibility.aspx;

      ca copy of the Act here www.comlaw.gov.au/Details/C2009A00125;

      da copy of the Regulations here www.comlaw.gov.au/Details/F2011L02635; and

      emore information about CAL here www.resaleroyalty.org.au.


    • 4Alerts

      • AArtist Alerts

        artFido's Artist Alerts are a great way of making sure you are notified when your favourite artist's artworks become available for sale or auction on the artFido website.

        Under this feature, when a member lists an artwork by an artist for whom you have created an Artist Alert, we will send you an email to let you know about it. This ensures that you don't miss out. And you can follow as many artists as you like using Artist Alerts. What a great feature!

        To select an Artist Alert, you can either:

        aclick on the 'Add to my Artist Alerts' button on a listing page;

        bclick on the 'Add to my Artist Alerts' button on an artist's page; or

        cfrom the My artFido page, select the 'Artist Alerts' category heading from the My artFido menu bar on the left-hand side of the page, and enter the artist's name in the format: 'Last Name, First Name' in the 'Quick Add' text box.

        iThis 'Artist Alerts' field is linked to the AASD list of artist names. So, if the relevant artist's name is contained in the AASD, we will assist you in entering the artist's name. This will allow you to add the relevant artist to your Artist Alerts list very quickly!
        1For example, say you want to add the artist Pablo Picasso to your Artist Alerts list. If so, then you enter the letters 'Pic' in the 'Quick Add' box, and a drop down menu will appear listing all the AASD entries of artists whose last names begin with 'Pic'. All you need to do is select the correct name from the list: in this case, that is 'Picasso, Pablo—1881-1973'. Then just click on the 'Add Artist' option. It's that easy!


      • BGallery Alerts

        artFido's Gallery Alerts are a great way of making sure you are notified when your favourite gallery's artworks become available for sale or auction on the artFido website.

        Under this feature, when a gallery for whom you have created a Gallery Alert lists an artwork on artFido, we will send you an email to let you know about it. This ensures that you don't miss out. And you can follow as many galleries as you like using Gallery Alerts. What a great feature!

        To select a Gallery Alert, you can either:

        aclick on the 'Add to my Gallery Alerts' button on a listing page;

        bclick on the 'Add to my Gallery Alerts' button on an gallery's page; or

        cfrom the My artFido page, select the 'Gallery Alerts' category heading from the My artFido menu bar on the left-hand column of the page, and start entering the gallery's name in the 'Quick Add' text box.

        iThis 'Gallery Alerts' field is linked to a list of all of the galleries who have registered an account with artFido. So, if the relevant gallery's name is contained in our list of galleries, we will assist you in entering the gallery's name. This will allow you to add the relevant gallery to your Gallery Alerts very quickly!
        1For example, say you want to add the gallery ABC Gallery to your Gallery Alerts list. If so, then you enter the letters 'ABC' in the 'Quick Add' box, and a drop down menu will appear listing all the galleries who have registered an account with artFido, and whose names begin with 'ABC'. All you need to do is select the correct name from the list. Then just click on the 'Add Gallery' option. It's that easy!


    • 5Feedback

      • AWhat is feedback?

        It is difficult to identify users on the internet. So, artFido can't and doesn't confirm each member's purported identity. However, we have established a member-initiated feedback system to help you evaluate a potential buyer of an artwork, or seller of an artwork. artFido's feedback system allows you to review the feedback other members have given about a particular buyer or seller with whom you are considering transacting with.

        This system is a really useful tool, especially for sellers—generally speaking, the more positive a seller's feedback, the more likely it is that a potential buyer will place a bid on an artwork the seller has listed.

      • BLeaving feedback

        At the end of an auction or sale, a buyer and seller can leave a positive, neutral or negative feedback comment for the other party, plus a short message summarising the transaction.

        If you are a buyer, you can leave feedback on a seller with whom you have dealt by following three easy steps:

        aenter the My artFido page by clicking on the 'My artFido' tab in the top right hand corner of the artFido homepage, and then logging in;

        bselect the 'Won/Purchased' category heading from the My artFido menu bar, being the vertical menu bar running down the left hand side of the page; and

        cclick on the 'Leave feedback' option associated with the particular listing.


        If you are a seller, you can leave feedback for a buyer with whom you have dealt by following three easy steps:

        aenter the My artFido page by clicking on the 'My artFido' tab in the top right hand corner of the artFido homepage, and then logging in;

        bselect the 'Selling/Sold/Unsold' category heading from the My artFido menu bar, being the vertical menu bar running down the left hand side of the page; and

        cclick on the 'Leave feedback' option associated with the particular listing.


        Feedback forms part of a member's online reputation, and is integral to member confidence. So, whenever you buy or sell an artwork on artFido, we ask that you leave honest and constructive feedback about the member with whom you have dealt. This member will no doubt do the same for you.

        If a problem or issue arises between you and a member regarding a transaction, we ask that you try and resolve this problem or issue directly with that other member before leaving neutral or negative feedback. Negative feedback should only be given as a last resort, as it stays on a member's record indefinitely. You must not threaten to leave negative feedback for another member as a negotiating tactic. If you breach this policy, it may result in our terminating your membership.

      • CCalculating feedback

        When it comes to calculating feedback, there are three important questions to ask, as follows.

        aWhat is a member's feedback rating?

         At the end of an auction or sale, a buyer and seller can leave a positive, neutral or negative feedback comment for the other party, plus a short message summarising the transaction. artFido uses this feedback to calculate: first, a member's feedback percentage; and, second, his or her feedback score. Together, these two things make up a member's feedback rating.

         So, in short, feedback rating = feedback percentage + feedback score.

        bWhat is a member's feedback percentage?

         artFido calculates a member's feedback percentage based on the following formula:

         

        Feedback   =   Positive feedback comment(s)
            Total (positive + negative) feedback comment(s)


         artFido will always provide a member's positive feedback percentage, unless he or she has received no positive comments, in which case his or her feedback percentage will be '0%'. A few examples may help.


        Example 1: Einstein receives one positive feedback comment and one negative feedback comment. Einstein's feedback percentage will be 50% (positive).
        Example 2: Rex receives three positive feedback comments and one negative feedback comment. Rex's feedback percentage will be 75% (positive).
        Example 3: Bruiser receives two negative feedback comments, and has not yet received a positive feedback comment. As Bruiser has yet not received a positive comment, his feedback percentage will be 0%.

         You can find a seller's feedback percentage by clicking on the '% positive feedback' link under the seller's username in any listing page.

        cWhat is member's feedback score?

         artFido calculates a member's feedback score based on the following formula:

         

        Feedback score   =   total number of positive feedback comments
            MINUS
            total number negative feedback comments


        Example: Snoopy receives three positive feedback comments and one negative feedback comment. Snoopy's feedback score will be two.

         A member's feedback score appears next to their username.


    • 6Seller Q & A

      artFido allows potential buyers to ask a seller questions, and for the seller to respond.

      One of artFido's key goals is to be fair to, and transparent with, all buyers and sellers. To make sure we achieve and maintain this important goal, while a listing is running we publish on the listing page all questions that potential buyers ask, and all answers that the seller gives in response. That way, any additional information a seller provides in response to one potential buyer's question is available to all potential buyers. This makes sure that all sales are transparent. It also guarantees that all sales are fair, for all members have the same information when deciding if, and if so how much, to bid.

      At artFido, we want all members to have an equal right to bid on, and potentially win, a listed artwork. As such, artFido strictly prohibits either a potential buyer or a seller entering any of their contact details (eg phone numbers or email addresses) in any part of a listing (including in the question and answer section). We don't allow this because members sharing their contact details can lead to a potential buyer and seller circumventing artFido's auction or sale process. If you are an artFido member and you breach this policy, we may remove the relevant listing, terminate your membership, or both.

      artFido has incorporated highly intelligent software into its systems to prevent potential buyers and sellers exchanging their contact information while a listing is 'live'. We also encourage members to report this behaviour immediately by sending an email to [email protected]. With your help, we hope to create and maintain an online environment that is both fair and transparent.

    • 7Site security

      artFido is extremely dedicated to making sure that all data and information on the artFido website is kept safe and secure. As such, artFido is secured with state of the art encryption software—a GoDaddy.com Web Server Certificate. This means that transactions entered using the website are protected with up to 256-bit Secure Sockets Layer encryption. You can verify that your transmitted data is safe by clicking on an icon in the bottom right hand corner of each artFido website page. The icon looks like this:


    • 8Safe trading on artFido